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November 15, 2025
Question

The new layout came into operation today for quickbooks online. It is a disaster. Please help. I need to go back to the old format

  • November 15, 2025
  • 1 reply
  • 1 view

I'm using QB online on my Samsung tablet. I use the Web version because the app rotates the new invoice screen to portrait. This prevents me from typing using the attached keyboard. But until today, the Web version was ok as a workaround. However, the new updated Web version which came into effect today for me, pretty much doesn't work in landscape format. And in addition, my most essential 'rolling 12 month sales' screen has vanished. Even in portrait mode. So now Quickbooks for me is barely usable. I think I'm going to have to explore Xero or Sage.

1 reply

QuickBooks Team
November 15, 2025

I totally understand how challenging it can be when interface changes disrupt your essential workflow, Djbalaam.

 

The issue you’re experiencing might be related to browser compatibility. As a work around, I recommend trying another supported browser, such as Google Chrome, to access your QuickBooks Online account. Once logged in, check if the invoice screen works properly in landscape mode.

 

If the issue persists across browsers, I suggest giving feedback to our Product Development team for review, You can share your suggestion regarding how the landscape format is important for your work and helps your business run smoothly.

 

Here's how to send a feedback: 

 

  1. Go to the Gear icon.
  2. Under the Profile column, select Feedback.
  3. Enter your suggestion regarding the screen format.
  4. Click Next to submit the feedback.

 

We truly value your input, as it helps us improve our product to better meet our customers’ needs. Rest assured, our engineers will carefully review your suggestions.

 

If you have additional concerns or need further assistance, feel free to reply here. We're always here to help!