These thing is crap charges £28 a month and cant contact helpdesk. Joke

I understand you're in a tough spot here. 

I believe that this is not easier since this involves money and time. I'll take note of your experience with our customer support. We'd like to have this opportunity to help you in a more timely and efficient manner in the future. That said, we'd like to make up for you by ensuring you get the help you need.

I’d like to turn around this experience by ensuring you’re able to speak with our representative. Just take note of our support hours so we can address your concerns on time.

Here’s how:

1. Go to the Help icon.
2. Select the Search tab and click Contact Us.
3. Enter a brief description of your concern.
4. Choose either Start a chat or Get a callback.

You can check this article to learn more about your subscription rates and charges: How to understand your subscription rates and charges.  

Get back to us here if you have other questions or concerns about managing your QuickBooks account. I'm always here to help.