Skip to main content

Get 50% OFF QuickBooks for 3 months*

Buy now
Switch to QuickBooks and 70% off for 3 Months
November 13, 2025
Question

Timesheet did not save for one of our users yesterday - all saved entries lost.

  • November 13, 2025
  • 1 reply
  • 6 views

I can email you a screenshot from the user showing the error message

1 reply

QuickBooks Team
November 13, 2025

Hey there, Erika. Let's work through some troubleshooting steps to rectify errors on timesheets and ensure saved entries are recovered.

 

To get started, could you please provide more details about the error encountered? You can also share screenshots to give us a clearer understanding from your end. Any additional information would be much appreciated.

 

Sometimes, unusual behaviors like this can cause data damage or store cached files in the program. With that, you can have the user try logging out of their account, then signing back in to refresh the system.

 

If you're the primary admin of the account, you can consider reviewing the Audit Log to verify any changes to these entries.

 

Alternatively, you can have the user switch to another compatible option to ensure the browser runs smoothly as intended.

 

However, if the error appears to be related to user permissions, I suggest checking the access rights assigned to them to ensure they're correctly configured.

 

Please feel free to reply below for any additional concerns.