Trying to upgrade bank connection in QB, but get an 509 error connection. Reported error, QB say it's been fixed, but tried 5 times now, still getting error. Anyone help?

Hello there, @harvey36wade.

We have an open investigation about upgrading HSBC Bank feeds with Quickbooks Online. Our banking engineers are working this to fix the error as soon as possible.

I recommended contacting our customer support team so they can collect your account details. They'll be needing your account information to add you to the list of affected users. We will also be sending email notifications to all customers that are part of the list as soon as the issue is resolved.

Here's how:

1. Go to the (?) Help icon.
2. Click Contact Us.
3. Type in error 509 and click Let's talk.
4. Choose your preferred way to get in touch with them.

To ensure we address your concern on time, check out our support hours.

Reach out to us again if you need anything else.