Why can’t I record a payment made on the app ? I have the latest version on my iPhone but the option has disappeared .

Hi @bgfsalisbury,

Since you're unable to record a payment through the app, I strongly recommend reaching out to our Live Support team. They have the necessary tools to look into the disappearance of the record payment option.

In the meantime, you can log in to your QuickBooks account through a web browser to record payments. Just visit the URL https://quickbooks.intuit.com/uk/login/ to sign in to your QuickBooks account.

To contact our Live Support team through the app, follow these steps:

1. Go to the Menu icon, then tap the Help icon (a question mark inside a circle) in the upper-right corner.
2. Tap Articles and support, then select Contact Us.
3. Enter a short description of your concern in the textbox, then tap Continue.
4. Choose your preferred option: Appointment, Chat, or Callback.

If you have any other questions or concerns, feel free to leave us a message.