Why do I get this message when I try to use the recurring transactions feature? We’re sorry! To learn more about this feature, please contact support?

Welcome to QuickBooks Community, @kerryhills81-gma.

Setting up recurring transactions is available in QuickBooks Online Essentials and Plus. If you're using the Simple Start version, this feature will be unavailable. 

However, if you're using the supported versions, you can get this sorted by running a few troubleshooting steps to isolate this unexpected message. To start, access your QuickBooks Online and set up recurring transactions in a private browser. This allows you to browse the web in a clean slate.

Here’s how:

• For Chrome, press Ctrl + Shift+ N
• For Microsoft Edge or Firefox, press Ctrl + Shift + P
• For Safari versions 11 or higher, hold down Command +Shift + N

If it works, you'll need to clear the regular browser's cached data to remove the unwanted error messages. The aging data may have prevented QuickBooks from running smoothly. Furthermore, cleaning it will boost browsing performance.

If you get the same result, you can also use a different browser like Google Chrome, Safari, Microsoft Edge, or Mozilla Firefox.

Keep me posted if you have any other questions about this. I'll be here to help you further. Take care and have a good one.