Why is it advertised for the simple start plan at a discount of 90% for 6 months but if I upgrade from a sole trader it is only 50% for 6 months. Trying to add payroll.

Adding payroll to your account is a great step to manage your employees and keep your finances organized, @joannagulliveres.

The 90% discount on the simple start plan is available only to brand-new customers signing up for the first time. Since you're upgrading from a Sole trader account, you're considered an existing user, which qualifies you for the 50% discount for 6 months.

If you'd like to discuss your upgrade options or check if you're eligible for promos, you can contact our Live Support Expert.

If you have any further questions about upgrading your account, don't hesitate to click the reply button.