Why is it that every time I try to update my bank accounts your system cant do it! If your system isn't up to it I'll change my accountant.

Welcome to the Online Community, slr11.

Thanks for bringing this to our attention. I’m here to ensure you can re-establish the bank connection.

Just to clarify, what’s the name of your financial institution? Did you encounter any error codes/messages or updated the sign in-info?

While waiting for the details, I have a few steps you can try to get this feature working again. First, perform a manual update to refresh the connection.

Here’s how:

1. Go to Banking on the left panel.
2. Click on the Banking link.
3. Select the account you’re working on.
4. Next, click on the Update button.

If you see a message about additional authentication, follow the on-screen instructions.

Next, check if you can download new transactions. If you’re still having the same problem, I suggest you reach out to your financial institution and check if there’s an ongoing maintenance issue.

You can also try logging in to your bank’s website and check if there are any messages, notifications or alerts. A login issue on the account’s end can block downloads.

For the step by step process, follow the steps in this article and go directly to Step 2: What to do if bank transactions won’t download.

Once done, you should be able to accept downloaded transactions.

Let me know if you get the chance to try all these suggestions and what the results are. I'll jump right back in to help.