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January 20, 2020
Question

ATO Lodgements not working

  • January 20, 2020
  • 1 reply
  • 2 views

My ATO lodgement is not working. It keeps trying to load at the 'Pay run submitted to ATO' section :( as a result I'm behind in my lodgements

1 reply

Lily_Kristine
Moderator
January 20, 2020

Welcome to the Community forum, @Attitude.

 

I appreciate you bringing this to my attention. When you submitted your pay run, did you receive any errors aside from the loading screen? 

 

If you did, you may refer to this link to resolve some common lodgement issues in QBO: ATO Lodgement Issues.

 

However, if you haven't encountered any of the errors provided in the article, I'd recommend reaching out to our Payroll Support so they can investigate this further using their tools.

 

Here's how to contact them:

 

  1. In your QuickBooks Online, click the Help menu in the upper-right corner.
  2. On the Search tab, click an article and select Contact us at the bottom. Then, enter the details of your concern.
  3. Choose how you would like to connect with them: either via Callback or Chat.

 

Please check this article for our support hours: Get help with QuickBooks products and services.

 

Let me know if there's anything else you need. I'm here to help however I can. Have a nice day!