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sallym73
July 3, 2025
Question

Every time I add an invoice it says it’s deposited

  • July 3, 2025
  • 1 reply
  • 2 views

Adding an invoice and it deposits straight away

1 reply

ShyMae
ShyMaeQuickBooks Team
QuickBooks Team
July 3, 2025

Hello there, Sally. The invoice will be marked as deposited once the payment or funds have been processed and transferred to your bank account. 

 

Since you mentioned that the invoice shows as deposited after adding or creating the entry, I recommend contacting our live support team for further review.

 

While I'm eager to assist you directly, some matters require a deeper, one-on-one examination by our live experts.

 

Here's how to reach them:
 

  1. Head to the Help icon, then select the Search tab.
  2. Click Contact Us and enter the issue you're experiencing with invoices in the box provided.
  3. Hit Continue, and choose the Callback option.
     

 


For successful communication, refer to our support hours detailed in this article: Get help with QuickBooks products and services.

 

To help you manage your invoices, check out the relevant links included in this article: Create invoices in QuickBooks Online.

 

We are always here to assist you with any additional questions about invoices.

ShyMae
ShyMaeQuickBooks Team
QuickBooks Team
July 9, 2025

Hi there, Sally. I'll add some extra information before you connect with our live support team to help clarify your situation and lead to a quicker resolution.

 

When the invoice status automatically appears as Deposited in the Invoices section, it indicates that a credit, overpayment, or deposit has been applied to pay the invoice in full.

 

 

Before reaching out to our live experts, let's verify if the Automatically Apply Credits feature is on. If this functionality is enabled and your customer has available credits, the invoice you created will automatically be marked as paid and deposited.

 

Please follow these steps to check:

 

  1. Head over to the Gear icon, then select Account and settings.
  2. Choose the Advanced tab.
  3. Click Edit in the Automation section.
  4. Verify if the Automatically apply credits option is enabled and untick it to prevent the system from automatically applying credits.
  5. Hit Save, then Done.

 

 

You can add a comment below if you have further queries. We're always here to assist you.

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