Hello. Whenever I click on the search button (magnifying glass), the screen greys out and nothing appears. I switched browsers and got the same result. What should I do?

Your efforts to resolve this issue are commendable, jessica. I will guide you through additional troubleshooting measures to rectify the search button issue swiftly, enabling you to focus on your business operations without delay.

One possible reason for the search feature's disappearance is that your browser has accumulated too many cached files. QuickBooks relies on the browser's cache to function efficiently, so clearing any outdated files can help improve your viewing experience and overall system performance.

Let’s initiate our troubleshooting efforts by accessing your QuickBooks Online account (QBO) through a different private browser (incognito mode).

Here are the keyboard shortcuts:

• Safari: Command + Shift + N
• Google Chrome: CTRL + Shift + N
• Mozilla Firefox or Microsoft Edge: CTRL + Shift + N

Once in incognito mode, try locating and using the search bar. If successful, revert to your primary browser, clear its cache, then restart it and log back into your QBO account to refresh the settings.

However, if this matter continues, I recommend clicking the browser's Refresh icon or using other supported browsers to further isolate the problem. 

If you continue to encounter difficulties, please contact our live support team. Our operating hours are from Monday through Friday, 6 AM to 6 PM PT, and Saturdays from 6 AM to 3 PM PT. We encourage reaching out during these hours for immediate support.

Furthermore, I'm providing this resource to assist you in merging any customer profiles that you may have accidentally duplicated. This process will remove one profile and transfer its data to the profile you wish to keep for future reference: Merge duplicate customers in QuickBooks Online.

I'm pleased to have been able to assist you today. Should you have any further inquiries or require clarification on QBO's features, please do not hesitate to leave a comment below. We will respond at our earliest convenience. Here’s to a thriving and successful business!