I am unable to update Products and Services in QBO. It has added random letters etc into items - (eaf07a85-7abe-4724-a386-8897a9ff2fe2:RPA:KCM 60-1) now not working

We understand the importance of fixing this matter sooner, @BMAS. Allow me to provide information on how to handle this matter.

Since you've mentioned that it's already been escalated, I recommend continuing to work with our Live Support Team to securely check your account and provide an update on the case, as we cannot access your account on our public Community website. Also, we don't have an exact time frame on when the issue will get fixed, but when there are any updates, they will be sent to you via email.

Once everything works fine and you want to keep track of your total sales for each product and service, you can run the Sales by Product/Service Summary report. Here's an article for reference: Use reports to see your sales and inventory status in QuickBooks Online.

Thanks for your understanding and patience while we look into this. Let us know in the comment section if you have any follow-up questions or concerns with updating your items in QuickBooks. We're always here for you.