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We're thrilled to have you here, Sam. I'm here to guide you to the right support that you need.

To start, could you clarify the type of connection you're trying to make? Are you referring to connecting to your bank?

If you are referring to a connection with your bank transactions, I suggest contacting our live support team to proceed and gather more information about the error. They have the necessary tools and expertise to identify the causes of the issue and provide the most appropriate solution for your needs.

Here's how you can reach out to them:

1. Login to your QuickBooks account.
2. Go to Help.
   
   
   
    
3. Click the Search tab.
4. In the search field, type in contact support. 
   
   
   
   
5. Click the Contact Us button.
6. Please choose between the methods to connect with our support.
7. Follow the on-screen steps based on your choice.

To find out their hours of availability, please refer to the attached article: Get in touch with QuickBooks products and services.

Furthermore, these articles will give you the information to understand and fix if you're seeing an error code on your bank feed or a bank error message:

• Troubleshoot unknown bank and transaction errors.
• Fix specific bank errors.

If you need further assistance managing your bank transactions, feel free to ask. I'd be glad to support you.