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A
Aliyah
August 2, 2019
Question

Why am i getting charged for mileage tracking

  • August 2, 2019
  • 1 reply
  • 3 views
I posted on the Quickbooks Community this same question and I've been told this: Re: Why am I getting charged for mileage tracking Mileage tracking is part of the QBSE subscription, Aliyah. Another account might have been created when you downloaded the mobile app. To check if this is the case, I suggest contacting the QBSE support to check your account. Here's how: Log in to your QuickBooks Self-Employed account. On the upper right, select Help menu. Click Contact Us. Fill in Ask a question (or tell us what's wrong), then select Search. If you still need additional assistance, select Contact Us. Let us know if you have other concerns. We're here to help. THIS IS NOT HELPFUL!!! I want someone to call me and fix this ASAP or I will unsubscribe and no longer use Quickbooks if no one is willing to help this matter!!! Stupid how you keep referring to "Asking a question", and it isn't useful!!!!!! Sort this out now, please.

1 reply

C
Catherine_B
Level 9
August 2, 2019

Hello Aliyah, 

 

The cause that was provided is one of the possibilities why you're charged for mileage tracking. You could have accidentally subscribed to the QuickBooks Self-Employed plan. What we can do is to verify.

 

Let's log in to the QBSE page. Please use the same login credentials you use when logging in to QuickBooks Online. Click here. 

 

If you were able to sign in, you can cancel the subscription. If not, I suggest reaching out to our Customer Support Team to walk your though how to manage your active accounts. You can schedule for a callback and we'll be the one to contact you.

 

Here's how: 

  1. Click on the Help (?) icon.
  2. Select Assistant and enter Contact support in the chat field, and then click the Send icon.
  3. You'll be asked about your concern, and you'll need to enter and send it.
  4. If you can't see any related topics to your issue on what they shared, select No, get me a human.
  5. Then, click Contact Us.
  6. Choose either Callback or Chat.

 

To check the availability of our live experts, please visit this article: QuickBooks Online support hours.

 

Keep me posted for any updates by leaving a reply. 

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