Why are chat and callback channels closed at 3pm AEST

Thank you for your question, @pc7. I appreciate you bringing this to our attention, and I'd like to provide some clarification about QuickBooks Online (QBO) support hours in Australia, where AEST/AEDT time zones apply. 

The closure at 3 PM that you've mentioned is likely related to the Saturday support hours for most QBO plans in the United States (US) region. You might be seeing or accessing a US-based support page unintentionally. The standard support hours for most QBO plans in your region are as follows:

Chat Support:

• Weekdays: 7:00 AM to 10:00 PM AEDT
• Weekends: 8:00 AM to 8:00 PM AEDT

Phone Support:

• Weekdays: 8:30 AM to 6:30 PM AEDT
• Weekends: Closed

You can also refer to this resource for the correct support hours for your area: Get Help with QuickBooks products and services.

Tap the Reply button to leave a comment below, @pc7, if you need help with a specific task or have a question about the program. The community forum can provide valuable assistance, even outside official support hours. Bye for now!