Account was locked

You'll need to wait 15 minutes for the security lock to expire and try again. After that, reach out to the account owner and ask them to check for the verification code on their end, as it may take a few minutes to arrive.
 

To help locate the code, they should check their spam or junk folders, as well as all email addresses they might have used to sign up. Additionally, they should add do_not_reply@intuit.com to their approved sender list.

If they use text or SMS, they should ensure their phone is not blocking numbers 88811 or 97962. If they don't have access to their phone, checking text messages via their carrier’s website may help.

Lastly, if the code still hasn't arrived, try again by selecting I didn’t get an email or I didn’t get a text message on the sign-in page to resend the verification code.

You can also refer to this helpful article for our QuickBooks Live Support team's support schedule: Get help with QuickBooks products and services.

You’re welcome to reach out anytime if you have further questions or concerns. We’re always here to help.