I appreciate all the details and the troubleshooting steps you've performed to resolve the issue. Since the problem persists, I recommend contacting our Customer Care Team. They have the tools to pull up your account to deep investigate the root of the problem and why the issue keeps appearing.
Here's how to reach them:
1. Open QuickBooks. 2. Go to Help, then select QuickBooks Desktop Help. 3. Select Contact Us. 4. Give a brief description of your issue, then select Let's talk, and then choose a way to connect. Phone support may be limited due to volume.
To make sure you get prioritized on your concern. Please check out our support hours and contact us at a time convenient: Support hours and types.