how is it possible to chat with a human on QB

You can use the Help option to chat to one of our live agents, dwpianos.

Before doing so, could you share a bit more about your specific concern? Any additional details will help me better understand your situation and assist in resolving it.

If you still wish to connect with our customer care representatives, follow these steps:

1. Click on the Help icon, then select the Search tab.
2. Hit Contact Us.
3. Enter a keyword or brief description of your concern, then click Continue.
4. Choose Chat to start a conversation with our live agent.
   

You can also check out this article for the support hours: How and when can I contact QuickBooks Online support?

Please don't hesitate to reach out if you require any further assistance.