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waylin.nathanael
New Member
August 1, 2026
Question

I got Scammer Call from [PII] as Intuit support representatives

  • August 1, 2026
  • 1 reply
  • 1 view

I received a call from someone who identified himself as [PII] and claimed to be an official QuickBooks support representative. I was experiencing an issue with my paystub, and he asked for remote access to my computer to investigate the problem. After connecting, he said a payment was required before any assistance could be provided. The call came from [PII]. Because I could not independently verify that the caller was affiliated with Intuit, I ended the session and chose to contact support through official channels instead. This experience is a reminder to verify the identity of anyone claiming to represent a software company before granting remote access or making a payment.

1 reply

J
john_TQuickBooks Team
QuickBooks Team
August 1, 2026

Thank you for sharing your experience. You made the right choice by ending the session when you couldn't verify the caller’s identity and contacting QuickBooks Support through official channels instead.
 

For your security, we recommend reviewing this article on how to identify and avoid potential scams or fraudulent support requests: Online Security Tips.
 

Always verify that you are communicating with an official QuickBooks representative before providing remote access or payment information.

If you have further questions, feel free to reply to this thread.

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