Let me route you to the right department, Sahdevnandrajog3.
We're unable to check the ticket number since this is a public forum. We're not allowed to take any information to protect your account. I suggest reaching out to our customer care support so an agent can provide you an update. Here's how:
Click Help inside QuickBooks Online.
Select Contact Us.
Enter the ticket number in the description box, then click Let's talk.