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1 reply

RenjolynC
Level 9
June 11, 2020

Hi there, mc126837.

 

If you have reinstalled the updated version of QuickBooks Online Mobile App, I'd recommend reaching out to our Customer Care Team. We will investigate this further. Note: Please make sure to use a different phone in contacting our support.

 

Here are the steps:

 

  1. Log in to your QuickBooks account using the browser.
  2. Click the Help icon located in the upper right-hand corner.
  3. In the Help window, click the Contact Us button located at the bottom.
  4. Enter your question and click Let's talk.
  5. Select Start messaging or Get a callback.

Alternatively, you open the mobile's browser and log in to your QuickBooks account. Go to the Dashboard and check if the Profit and Loss figures are correct.

 

Please keep me posted on how it goes or if you have other concerns. Take care and stay safe.