We'd like to get in touch with you right away to provide further clarification that you need. However, you'll have to utilize the Help icon in your QuickBooks Online (QBO) account. Here's how:
Log in to your QBO company.
Go to the Help icon.
Contact us.
Follow the on-screen instruction to complete the process.
Please know that we removed your contact number above since QuickBooks Community is a forum where everyone can see the details you posted here. I encourage you to also share your concern in this thread. This way, I can share some articles and provide details about them.
Check these resources for more details about the program: