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1 reply

C
ChristieAnn 11
Level 9
October 5, 2020

Hi there, ben-miroconsulti.

 

Thank you for posting here in QuickBooks Community.

 

May I ask what is happening so that I can assist you? Please know I'm always around to help with any QuickBooks issues you may be having.

 

We are improving our way to connect with our customers on how to contact our support. I recommend going to the Help icon. From there, you can contact us through email so that our QuickBooks Support Team can discuss the concerns with you.

 

Here's how to contact them:

 

1. Open your QuickBooks Account.

2. At the top right, click the Help icon.

3. Click Contact Us.

4. Under What can we help you with?, enter your concern.

5. Click Let's Talk.

6. You'll be routed into the Choose a way to connect with us page.

7. Fill in the information.

 

I'm also adding different articles to further guide you in effectively managing your business using QBO: Help guide for QuickBooks Online. It contains topics about advanced accounting, banking, and payments.

 

You're always welcome to post in the Community anytime you have other concerns or questions. I'll be here to assist you anytime.

B
ben-miroconsultiAuthor
October 5, 2020

 

 
 
BettyJaneB
BettyJaneB
Level 9
October 5, 2020

Thank you for choosing QuickBooks to help you with your business needs, @ben-miroconsulti.

 

I appreciate the details that you've shared. I'd like to ensure that you'll be able to avail of the discount as a new customer.

 

The Community is a public space, and we aren't able to find your account using this platform. To discuss your discount concern, you'll need to get in touch with our Customer Care Team. They have the necessary tools to pull up your account then guide you on how to avail and subscribe to QuickBooks Online in your region.

 

As presented by my peer above, the best way to reach them is through this process: 

  1. Click on Help at the top menu bar.
  2. Press on Contact Us.
  3. In the What can we help you with? box, key in your concern.
  4. Hit on Let's Talk.
  5. Select on Start a chat.

If you're unable to reach out to our support using your account, you may utilize our test drive and contact them from there. Just visit this link to use the test drive: https://qbo.intuit.com/redir/testdrive_fr/.

 

Once you already have you're paid account, you can always check out this article to help you with navigating the program's feature and organizing your finances: Get started with QuickBooks Online.

 

 

Please update me on how the conversation goes. I want to ensure you're all set. Have a lovely day!

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