Some of our team members have not been able to submit a timesheet for the last fortnight. I am unsure why. Where should I be checking?

Let's review the Approvals Report and click Unapprove on those entries. Other team members may have had entries approved partway through the fortnight, which prevents them from submitting. 

Here's how to fix it:

1. Log in to your QuickBooks Time account.
2. Navigate to the Approvals menu.
3. Go to the Approved tab, find their names, and check whether any approved timesheets belong to them.
4. Click Unapprove on those entries to reopen the period for submission.

Once done, they can submit timesheets again during that period.

Also, where and how do your team members submit their timesheets? Do they submit from a mobile device, or do they use another method?

Let us know if you mean something else or have other concerns.