Wrong renewal price

Hello there, @holmes2-marbella.

Let's review your subscription plan to understand why you were charged an incorrect renewal price.

Please check your subscription plan and renewal price to ensure they align with the terms you initially agreed to, as well as any promotional discounts that were applied at the time of your subscription.

If you find that there are changes to your subscription price and you may be eligible for a discount, I recommend contacting our Live Support Team for a more in-depth review of your account.

Here’s how you can reach them:

1. Go to the Help icon on the top menu.
2. Select the Search tab and enter your concern. For instance, enter help.
3. Click the Contact Us button and choose between Chat or Callback to connect with us.

Phone support is available on weekdays from 8:00 AM to 7:00 PM. You can request a callback during weekdays from 8:00 AM to 6:00 PM, and a support expert will contact you as soon as possible. Chat support is available weekdays from 8:00 AM to 10:00 PM and weekends from 8:00 AM to 6:00 PM.

Additionally, you may find this article useful for more information regarding the plans and pricing you originally signed up for.

If you have any further questions, please don’t hesitate to leave a comment below.