24/7 support

You're correct, gci8. The 24/7 support means our live customer service team is available 24 hours a day, 7 days a week.
 

Please know that 24/7 support is available for some subscriptions only. They're as follows:

• QuickBooks Online Advanced
• QuickBooks Desktop Enterprise
• QuickBooks Online Payroll Premium and Elite
• QuickBooks Desktop Payroll Assisted

To learn more about our Live Support Team's availability, visit this link: Get help with QuickBooks products and services.

I'm also adding this resource, which you can utilize when you need to pull up your payroll reports in QuickBooks: Run payroll reports.

If you need assistance managing your QuickBooks company transactions, reports, or other areas in the platform, click the Reply button. The Community team is always available to help.