Accessing finance charges

Forum|Forum|10 months ago
September 5, 2025
1 reply
9 views

When I access finance charges for customers there a few of them that always come up with $0.00 finance charge. It will show an amount that is going to be charged for them but when I go to the actual finance charges invoice it will be $0.00. This only happens with a few customers, not all.

QuickBooks Enterprise Suite

DJohn5845Author

I forgot to mention in my original post that I have changed different terms for the invoices that should have finance charges to see if that would fix the issue but the results were the same.

BabyB

QuickBooks Team

I appreciate your effort in trying to resolve this issue, DJohn5845. Some factors could explain why the actual finance charge invoice for some of your customers shows a zero amount.

In QuickBooks, if you assess a finance charge on a specific date, but the invoices on that date are not yet due, the actual finance charge will not be calculated or shown. Only finance charges for customers with overdue invoices will be displayed.

Another possible reason is that the specific customer has been excluded from finance charges. If this is the case, any invoices related to that customer will not be included in the finance charge calculation.

If you have further questions, please don't hesitate to reply or create another post. We're here to help.

DJohn5845Author

These customers that I am talking about have invoices that are extremely past due so they should be getting these charges.

Is there a place I can check to see if any of these customers have been excluded from finance charges?

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