I can assist with your banking concern, joanudejiofor.
Currently, we've received similar cases or reports about the issue. I recommend contacting our QuickBooks Support Team to be added to the affected users list, ensuring you receive email updates on the investigation's status and resolution. Please include investigation number INV-98312 for expedited processing.
Here's how.
Go to the (?) Help icon.
Select Talk to a Human.
Enter a short description of your concern.
Click on I still need a human.
Tap Contact Us to connect with our live support.
Choose to Get a callback.
In the meantime, you may consider uploading your transaction manually in QuickBooks. Here's how:
Sign in to your bank's website and export your bank transactions.
In your QBO account, go to the Banking menu.
From the Update drop-down, select File Upload.
Click Browse and select the web-connect file from your bank.