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Q
quentin2
August 5, 2025
Question

Anyone having trouble with the desktop app?

  • August 5, 2025
  • 2 replies
  • 14 views

I'm finding the latest desktop app (3.4.0) hangs after loading the splash screen (i.e. never opens QBO). Prior version worked fine and if I reinstall the old one it still works ok.

    2 replies

    N
    NicoleAscencionSModerator
    Moderator
    August 5, 2025

    Let me direct you to the appropriate support team to assist you with accessing your QuickBooks Online (QBO) Desktop App, quentin2.

     

    I recommend contacting our Live Support team. They have the necessary tools to check and investigate the issue with your desktop app and provide you with the resolution. Here's how:

     

    1. Click the Help icon.
    2. Go to the Search tab.
    3. Enter your concerns.
    4. Click Contact Us and choose a way to connect with us.

     

    Please be aware of our support hours to ensure prompt assistance.

     

    Feel free to leave a comment below if you have further concerns with QuickBooks.

    Q
    quentin2Author
    August 7, 2025

    Actually, the just released 3.5.0 version fixed the problem. And introduced a new bug of duplicate shortcut columns. Support is not helpful due to limited hours and their ethos of assuming everything is a user error and thus they act as gatekeepers. Would be nice if there was an actual ticket system to report sw bugs.

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