Can someone please tell me who I can talk to or call about getting a payment released that’s being reviewed..

I'll provide you with details on why your payment status is under review in QuickBooks Online (QBO), Pristine.

The reason your payment status is still under review is that QBO is currently examining the payment you processed. This could be due to inaccurate bank account numbers or issues with the direct deposit information.

The payment will remain under review during this period and is anticipated to be completed within 2 business days.

Also, the following are some factors that can trigger holds on payments:

• The payment processed has surpassed the upper limit permitted for your account.
• A transaction occurred after multiple failed attempts to secure authorization.
• Certain transactions necessitate confirmation of your business type to adhere to Intuit's Acceptable Use Policy.
• Should our systems detect processing patterns that might pose a risk to any involved parties (including you, your customer, or Intuit), you will be notified.

If you still need more clarifications on your payment being under review, you can contact our Merchant Service support team for further assistance.

For more details, please check this article: Batch deposit delayed or suspended.

I’ll also include this article for managing customer-based payments in QuickBooks: Void or refund customer payments in QuickBooks Online.

I'm glad to assist further if you have more questions about invoice payments or other inquiries.