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May 14, 2026
Question

Can't log in to app on my phone

  • May 14, 2026
  • 1 reply
  • 29 views

This is day 3 and I can't log in to the QBO app on my Samsung S22+ phone, even though I have verified the password and have also tried the "text a code" option. The operating system of the phone is up to date, the last update was in March. I have tried clearing the cache, as well as deleting/adding the app. Just curious if anyone else is facing this problem and if you have found a way to log in that I don't know about. 

1 reply

K
KayePeQuickBooks Team
QuickBooks Team
May 22, 2026

Updating your phone's operating system, clearing your cache, and reinstalling the QBO app are good starts to fix login issues. To further isolate any underlying issues, I recommend updating to the latest version of the app. This will ensure it operates smoothly and gives you access to all the newest features.

 

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