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H
hd03
June 10, 2024
Question

Cannot enter Statement Charges

  • June 10, 2024
  • 1 reply
  • 4 views

Suddenly, I cannot enter any new statement charges in one company.  It works ok in other companies.

Can enter new invoices.

Recent transaction number is 4029 so I don't think I am hitting any limits.

Tried deleting a transaction and still could not add any new ones.  Tried various customers. 

Tried Rebuild Data, Verify Data, File Repair. All no problems

Any ideas?

Thanks, Fred

1 reply

C
continea
Level 5
June 10, 2024

Hello hd03,

 

Welcome to the QuickBooks Community! I appreciate all the troubleshooting steps you have taken thus far! I would love for you to test something out for me so I can analyze this better. Does this happen with all users in that one company, or is it happening to your profile alone? 

 

I will be looking forward to your response. See you in a few. 

H
hd03Author
June 10, 2024

Hello Sasha,

Thanks for getting back to me so quickly.

I only had one user/admin account.

Upon your question, I created a second user.

Looks like the statement charges are working OK with the new user.

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