Cannot update our bank feed, getting error 185 over the past week. We can log into our bank accounts with no problem; therefore, the issue is with QuickBooks. Please help

I understand how important it is to keep your bank transactions up to date, Sergio. I truly appreciate the details you've provided, and I'm here to help you resolve this issue.

Error 185 indicates that your bank requires additional information for security purposes after entering your login credentials. This involves answering security questions or entering a one-time passcode (OTP).

To resolve this, make sure your login details are correct. If you’re prompted with security questions, answer them accurately. Keep in mind that if you have multiple security questions, you’ll need to answer them each time you update. QuickBooks remembers the answers for future use. If your bank uses an OTP, ensure you receive the code via text, email, or call, and enter it when prompted.

However, if you don’t see any security prompts, you can use a supported browser, disable pop-up blockers, or use incognito mode. You can use these shortcuts to open incognito mode:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P
• Safari: Command + Shift + N

Also, could you let me know which bank you're using? Some specific banks have unique requirements or known connection issues that we need to consider. This helps ensure we provide you with an accurate solution.

In the meantime, you can manually upload your bank transactions to keep your account up to date. Log in to your bank’s online portal, download your transactions as a CSV file, and upload them into QuickBooks.

For more information about bank error 185, visit this article: Fix bank error 185.

Please don’t hesitate to reach out if you have further queries about banking errors.

Try opening your QBO account on any private/incognito browser.