Cant log in this AM

Hi there, @mahlerosa.

Thanks for bringing this to our attention. It sounds like you’re able to access QuickBooks Online but are experiencing an issue where your company file isn’t appearing. Let’s work together to resolve this so you can get back to business smoothly.

Sometimes, our browser fills too much cache, which could cause malfunctions to some features or slow down a website. For now, I can guide you on troubleshooting your browser to ensure it runs with QuickBooks efficiently. Let's start with accessing QuickBooks Online using incognito mode or a private window. Here are the shortcut keys to go private mode in a browser: 

For Google Chrome / Microsoft Edge / Opera:
 

• Windows: Ctrl + Shift + N
• Mac: Command ⌘ + Shift + N

For Firefox:
 

• Windows: Ctrl + Shift + P
• Mac: Command ⌘ + Shift + P

For Safari:
 

• Shift + Command ⌘ + N
  
  

If this works, you can proceed to clear your browser's cache and cookies. Otherwise, you can also use other supported browsers to ensure it runs QBO efficiently. Also, QuickBooks Online desktop app lets you stay signed in for 6 months unless you sign out manually.

Moreover, you can also consider downloading the QuickBooks Online Desktop app for a convenient way of accessing your company files.

For hands-on assistance, you might consider our QuickBooks Live Expert Assisted program. This service connects you with experienced professionals who can troubleshoot and guide you in real time to get you back on track.

Let me know if you have additional concerns besides accessing your company files in QuickBooks Online. I'm always here to assist you.