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February 9, 2024
Question

Cant update customer contact info

  • February 9, 2024
  • 1 reply
  • 9 views

One of my users cannot manipulate customer contact info on Quckbooks Desktop enterprise 23.0

 

She can add new customers, add notes , add transactions, delete customers but every time we try to add data in the contact tab we get the error, 'Could not save the information'

 

Spent an hour on call with support just to find out its not a permissions issue, which we told them when the call started.

1 reply

Level 2
February 9, 2024

Let me share some information that can help fix this error in your QuickBooks Desktop (QBDT), lafuturex.

 

Since you've mentioned that you encounter some errors as you save your data, it's best to use the verify and rebuild data since it removes empty and/or damaged data from the file. Please know that it will also remove or delete transactions that are damaged, which can threaten the overall integrity of your company file.

 

Here's how: 

 

Step 1: Verify your data

 

  1. Go to the Window and then click Close all
  2. Press the File menu, and then choose the  Utilities option. 
  3. Hit Verify Data. These are the possible messages that you may see: 

 

    • QuickBooks detected no problems with your data - you don't have to do anything since the data is clean. 
    • An error message - search for it on our QuickBooks Desktop support site for how to fix it.
    • Your data has lost integrity - Data damage was found in the file. Rebuild your data to fix it.

 

Step 2: Rebuild your file 

 

  1. On the upper left corner, click the File menu. 
  2. Select Utilities, and then choose Rebuild Data
  3. You'll be prompted with a message that says you'll need to create a backup, click OK
  4. Enter the name of the file and click Save
  5. Press OK when you'll see a message that states Rebuild has been completed
  6. Go to File, and select Utilities
  7.  Click Verify Data again to check for additional damage. 
  8. If there's no error, you can restore your recent backup. However, if there's damage found, it needs to be fixed manually. 

 

For more details steps. please visit this website since this includes the additional info that can help in your future transaction: Verify and Rebuild Data in QuickBooks Desktop

 

You can also utilize this material if you get the same error: Fix common problems and errors with the QuickBooks Desktop Tool Hub.

 

Please leave your concern in the comment section so that we can further assist you. We're always around to help. 

lafuturexAuthor
February 9, 2024

All other multi-user accounts on the server can manipulate and save the contact data. Only the one user can not