Chart of Account form changed New account form reverted to old style

We appreciate you for bringing this matter to our attention, jocchiuto. This display/feature functionality issue in QuickBooks Online (QBO) is likely browser-related, so let's work together to troubleshoot and fix this.

There are currently no reported issues with creating new accounts in the Chart of Accounts in QuickBooks Online. Regardless if you're using the old or new New Account layout, you'll be able to complete this task.

Moreover, the QBO add new account experience is being updated to improve usability. To help us isolate and fix this, we can perform some troubleshooting steps. Let's start by pulling up your QuickBooks account using a private browser (incognito). Here's how:

• Press Ctrl + Shift + N (Google Chrome)
• Ctrl + Shift + P (Firefox)
• Control + Option + P (Safari)

Once signed in, go to the Chart of accounts page and add a new account.

If you're able to do so without interruption, return to your default browser and clear its cache. After that, log out and then log back into your account. This will refresh the system and remove older data that causes viewing and performance issues. 

However, if this matter continues, I'd recommend using other supported browsers.

Additionally, we recommend regularly reconciling your accounts (monthly) to track your income and expenses effectively. You may want to share this article with your class to help them while doing or fixing reconciliations in QBO: Learn the reconcile workflow in QuickBooks.

Keep us updated on this thread if you have additional questions about managing accounts in the Chart of Accounts in QBO. We can always lend a hand.