Customer Account suddenly changed to a "job account" under a different customer account

Forum|Forum|3 months ago
May 26, 2026
1 reply
16 views

I am a FieldEdge customer. I have spoken with FE and QB both on the same phone line at same time. They are both saying "it's their fault" with no help.

Suddenly I have customer accounts that were already set up as a service address with a parent customer to bill. Suddenly, I have several of these accounts that removed from the actual parent customer to some random other customers within my books.

All of this shows fine in my last backup but then there was an update in QB and either right before or after that, I am not positive this all happened.

I cannot just change them because QB gives me an error that it is not possible for me to do.

Anyone else have this issue????

QuickBooks Desktop

Jessavell_A

QuickBooks Team

I hear you loud and clear. In QuickBooks Desktop (QBDT), a Job is a specific type of Sub-account. This is why, when you look at your Customer Center, Job accounts are indented under a Parent Customer. Consequently, during the data sync from FieldEdge to QBDT, your Customer accounts changed to Job accounts.

However, it's uncommon for some Job accounts to be assigned to the wrong Parent accounts during the transfer. In this case, you can correct the Parent account by navigating to Customers > Customer Center. Select the Job you want to edit and click the Pencil icon. In the Customer field, choose the correct Parent customer account name.

Since you mentioned that you encountered an error while trying to change them, could you please let me know the exact error message you received?

I look forward to your response. If you have any additional questions, feel free to ask below.

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