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A
AjayK76
February 24, 2026
Question

Customer Column when Entering Bills has Disappeared

  • February 24, 2026
  • 1 reply
  • 4 views

A couple of days ago, everything was working fine.  Today, I logged in and tried to enter some bills when I noticed that the Customer Column and billable and mark-up and sales tax all those columns have disappeared.  I was using Safari at the time (which I use on the regular) and deleted the cache and such.  Logged in again but there was no change.  And then I switched to Chrome where cache was deleted but yet the same problem exists.

Was there an update or a crash somewhere?  What would you suggest on how to get this fixed ASAP?

The attachment shows the Bills screen screenshot with the limited columns that can now be chosen.  It also shows what I have "On" under Expenses in the Settings menu.  (since I can only attach a maximum of one attachment)

I subscribe to and pay for Quickbooks Online Plus annually.

1 reply

J
Jelayca VQuickBooks Team
QuickBooks Team
February 24, 2026

Hi, AjayK76. This is certainly unexpected, and it's definitely a challenge when important columns, such as Customer, markup, and sales tax, have disappeared. This unusual behavior can sometimes occur due to damaged system components.

 

While QuickBooks Online (QBO) regularly updates to enhance its features, we haven’t received any announcements indicating that a recent update could be causing this issue.

 

Since you’ve already taken proactive steps and troubleshoot on your end, I recommend reaching out to our QuickBooks Online Live Support team directly. They can check on this behavior further and help restore the features needed for your bill entry workflow.

 

  1. Go to the Help icon, then select the Assistance tab.
  2. In the box provided, briefly describe your issue or type Contact Support.
  3. Choose either Chat or Callback for help.

 

To ensure timely assistance, please check our support hours.

 

You can also visit our QuickBooks Service Status page for updates on any known issues or scheduled maintenance.

 

Let me know if there's anything else I can help you with, and I will respond promptly.

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