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A
azacdoc
January 29, 2024
Question

Data not exporting from desktop to online

  • January 29, 2024
  • 2 replies
  • 12 views

Trying to move from desktop to online.  Not a fan of online or intuit for that matter.  It's always something.

Thought I give them another chance.  I expected the typical problems associated with everything quickbooks  so here I am, unable to do the first basic thing.  

 

I've followed their prompts to export my lists from desktop 2021 to online.  I've even gotten the email I'm supposed to, once the migration is done.  But there's nothing in any of the lists, and it's prompting me to move customers, vendors, etc., when I try to view any of them.  What app do I need to download, and then what app do I need to fix the first app so maybe things will work?  Sorry for the sarcasm.  I'm sick of this. This is ridiculous.  Nothing is simple with these people.  Thanks in advance if someone has a solution to this.

2 replies

4
4Gal
Level 5
January 29, 2024

QB Desktop US version to QB Online US version?

Try opening the sample file. Can you convert it to QB Online?

Anyway, if you are not fan of QB Online, why did you consider to use it?

L
LeizylMQuickBooks Team
QuickBooks Team
January 29, 2024

I understand the importance of exporting data from QuickBooks Desktop (QBDT) to QuickBooks Online (QBO), azacdoc.

 

There's a possibility that the account used when moving your data from QBDT is not the same as your online company. In this case, you can log out and then log back in to export your data.  You can go to Company, then select Export Your Company File to QuickBooks Online.

 

Also, here's a guide on how to move your QuickBooks Desktop file to QuickBooks Online.

 

If everything is correct and the issue persists, I suggest contacting our Customer Care Team. They have the tools that can check your account and help you with the migration process. 

 

Here's how to reach them:

 

  1. Open QuickBooks Desktop.
  2. Go to the Help menu, then select QuickBooks Desktop Help.
  3. Click Contact Us at the bottom.
  4. Enter a brief description of your issue, then select Let's Talk.
  5. Choose a way to connect.

 

Also, here's a guide on how to move your QuickBooks Desktop file to QuickBooks Online.

 

Additionally, the following articles are good references to learn more ways of handling your QuickBooks data:

 

 

You can always get back to me if you need more help with QuickBooks and its exporting processes. I'd be glad to help.

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