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A
autowerks
February 24, 2026
Question

Data population issue

  • February 24, 2026
  • 1 reply
  • 0 views

I am attempting to create an invoice and i am unable to change invoice numbers. I am also unable to select pre saved products and services from the invoice description app. This was all possible just an hour ago. 

When trying to edit form settings, i just get a blank screen. 

 

When trying to use the AI feature to map products within an invoice, i am given a data population error at the top. 

 

This needs to be addressed immediately. 

1 reply

A
Anonymous
February 24, 2026
Welcome to the Community, @autowerks. I understand how challenging it must be to encounter these issues when creating and editing your invoices. Let's work together to get this issue resolved quickly.

 

You can follow these troubleshooting steps to fix the issue when changing an invoice number. Start by signing out of your QuickBooks Online account and signing back in. If the problem continues, try accessing QuickBooks Online in incognito or private browsing mode.


It’s also helpful to use a supported browser, such as Google Chrome, Microsoft Edge, or Safari. Unsupported or outdated browsers may cause certain features to not load properly.

However, if the issue persists, I recommend contacting our QuickBooks Online Live Support team. To fully determine why you are encountering an error when managing your invoices. They have the tools and resources to examine this issue in greater detail and provide you with a tailored solution.


Here’s how you can reach out for support:
 

  1. Go to the (?) Help icon in the top-right corner of your QBO dashboard.
  2. Click Search, then enter a keyword related to your concern.
  3. Select Contact Us.
  4. Briefly describe your concern, then press Continue.


Please take note of our support hours to see available times and ensure you receive prompt support.

If you have any further questions or need assistance with QuickBooks, feel free to click the Reply button.

K
KeeYooBeeO_user_sincethe90s
February 24, 2026

No you actually don't understand how frustrating it is. This program has turned into junk and the features we need do not work. I am so upset right now because I have wasted hours on trying to figure out why classes are not appearing on the sales receipts and also like another person mentioned the "FORMS" feature is blank. AND NO IT IS NOT THE BROWSER, WHICH SHOULD NOT BE AN ISSUE ANYWAY. BY NOW QBO SHOULD BE SUPPORTING ANY BROWSER. THAT IS A STUPID EXCUSE THAT THEY ASKED YOU TO REPLY WITH.

WE PAY FOR THE PRODUCT WE WANT ANSWERS. 

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