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August 24, 2025
Question

draft invoice will not save... error message something went wrong

  • August 24, 2025
  • 1 reply
  • 7 views

i update my draft invoices all the time, monthly invoicing, and today it will not save any of them. Brings up the message "something went wrong." I did clear the cookies and reset the web browser and still the same messgae. nay helpl

1 reply

QuickBooks Team
August 25, 2025

The error you received is often related to a browser issue. Since you already performed basic troubleshooting steps and the issue persists, I recommend contacting our Live Support team directly. They can securely access your account and investigate the root cause of the problem.

 

When you contact them, tell them the exact error message you are seeing and the steps you've already taken to assist you directly.

 

Here's how:

 

  1. Sign in to your QuickBooks company.
  2. In the upper right corner of your screen, select the (?) Help icon.
  3. In the Search bar, type Contact Us.
  4. Select the Contact Us option and choose Callback to connect with an expert.

 

You can also check this article to know different support hours based on the product subscription you used: Get help with QuickBooks products and services.

 

Let us know in the comments if you have any other questions about QuickBooks.

August 25, 2025

Km

ha king the same issue today.  Troubleshot everything.  Could this be an issue on quickbooks end?