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March 27, 2024
Question

Duplicate entries

  • March 27, 2024
  • 1 reply
  • 5 views

I've noticed that when we process / write checks that in my Chart of Accounts " Transaction List by Vendor " is accurate, however, my Profit and Loss Detail report has duplicated the entries. Thus my bottom line expense for those Vendors has basically doubled. Please advise on how to correct this issue. Thanks

1 reply

March 27, 2024

I'm here to help you with your duplicate transactions, @ewinefencing.

 

Duplicate transactions in your Profit and Loss (P&L) report can be caused by mismatched date ranges or accounting bases. To fix this, ensure that the Report period and Accounting method are set correctly when pulling up the report. Additionally, you can click the expense (check) amount and confirm if it's a duplicate.

 

If the issue persists, you can perform some troubleshooting steps. A cache-related issue is likely causing the duplicate transactions in the P&L report. You can use a private or incognito window to rule out cache problems in your browser. Here are the shortcut keys:

 

  • For Mozilla Firefox browser: Ctrl + Shift + P
  • For Google Chrome browser: Ctrl + Shift + N
  • For Safari browser: Command + Shift + N

 

Next, log in to your QuickBooks Online (QBO) account and reopen the P&L report. If it works, you can clear your browser's cache. This removes the webpage data that's causing the issue. If a private browser won't work, you can use other installed supported browsers as another option.

 

In case you want to compare your income and expenses for different periods, you can use a Profit and Loss Comparison Report. For more details, check out this article: Run a Profit and Loss Comparison Report in QuickBooks Online and Online Accountant.

 

Please let us know if you need additional help with your duplicate transactions in the P&L report. We'd be more than willing to assist you. Stay safe!