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N
NPOA
June 24, 2025
Question

Editing a Service Item, Quickbooks Online fails to Save and generates error message.

  • June 24, 2025
  • 1 reply
  • 8 views

When attempting to edit a Service Item, upon trying to Save the change, Quickbooks Online has suddenly started displaying a message "We couldn't save your item. Something went wrong. Please try again later.". I have tried again a second day. Same message. Never had a problem with editing Service Items before. Why do I receive this message? I was only trying to change a word in the description.

    1 reply

    E
    Erika_KQuickBooks Team
    QuickBooks Team
    June 24, 2025

    Thank you for taking the time to share the error message you encountered, NPOA.

     

    You'll have to contact our live support team directly. Our live representatives have the necessary tools to assess your situation securely and guide you through the next steps:

     

    Here’s how you can easily reach them:

     

    1. Go to the Help icon in the upper right corner.
    2. Select the Search tab and hit Contact Us.
    3. Click the Ask about something else tab.
    4. Key in your concern and hit Continue.
    5. Choose a way to connect with us:
      • Have us call you - Get a call from a support expert.
      • Chat with us - Start a conversation with a support expert.

     

    Check out their support hours to determine their availability.

     

    Lastly, I'd like to share articles that provide tips on organizing your products and services:

     

     

    Our live representatives are ready to assist you with the next steps. If you have any follow-up questions, please feel free to leave a comment below.

      S
      schoeps
      June 28, 2025

      Having the same issue, very fustrating. Support says it's a know issue.

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