Embarassibgly incompetent reminder email big

Forum|Forum|2 months ago
July 29, 2026
5 replies
86 views

apologies for the typo, I’m doing this on my phone. This is supposed to report an embarrassingly incompetent reminder email bug

I used Quickbooks’ reminder feature to send an email regarding an unpaid invoice. It sent the email with the subject in all CAPS and included a (misspelled) field name instead of my company name. This ridiculous bug makes my company look completely unprofessional and I am sickened by it.

Since the photo uploader continues to time out, I will simply paste the text sent to my customer. Please fix this bug.

REMINDER: Checking on your overdue invoice from

PLACEHILER_SENDER_=

COMPANY_NAME

QuickBooks Online

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MirriamM

QuickBooks Team

I know how important it is for your emails to look professional to your customers. The subject of the email will based on the reminder email template. Since you've noticed misspelled subject, you'll need to update the template to correct it.

Here is how to update your reminder email template:

Go to the Gear icon at the top and select Account and settings.
Select the Sales tab.
In the Reminders section, select Edit (✎).
Under your active reminders, find the Subject line field and edit the text to correct the capitalization.
In the Email message field, delete the broken text placeholder.
Type your company name into the text to ensure it displays correctly every time.
Select Save, then Done.

If you have any other QuickBooks-related concerns, feel free to reply to this thread.

C

change default tax rateAuthor

New Member

Thank you for your reply, but this is incorrect. I am not using reminders, so this feature is turned off. This happened during a manual reminder invoice. I have been using these for years and it has never been a problem. THIS IS A BUG

M

MichaelaS

QuickBooks Team

It can be quite disruptive when a workflow that you've successfully relied on for years suddenly operates unexpectedly. The new AI message tool may have experienced a formatting glitch, which could explain the misspelled tag and the all-caps subject line in your client communication.

Currently, the AI tool cannot be disabled. However, you can bypass this by using a different auto-generated message style (like friendly or polite) or by switching to your default message, which pulls in the email message set in your Account Settings.

You can also send a sample reminder to yourself to see how it looks on your customer's end, or edit the text to make sure everything looks good before sending.

Let me know how this goes or if you have other questions.

C

change default tax rateAuthor

New Member

That’s not a solution. This was a feature I have to pay extra for but it presents my company as inferior. Please fix this bug

C

change default tax rateAuthor

New Member

This happens with the AI rewrites