employee can't clock in or out

Let's go through some basic troubleshooting to help the clock show on your employee's app, James.

You mentioned that your employee has access but can't see the clock option. Have them log out and log back in, which refreshes the connection.

If that doesn't resolve the issue, we can refresh the app by resetting the data.

Before doing so, ensure the timesheet data stored on their mobile device has synced with the web dashboard.

Here's how to reset the app data:

1. In the app, select More and go to Settings.
2. Select Reset App.
3. Click Reset App to confirm.

For additional troubleshooting steps, check out this article: Troubleshoot QuickBooks Workforce.

If you have any other questions or concerns, feel free to reply to this thread. We're here to help.