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5 replies

Bryan_M
Bryan_MQuickBooks Team
QuickBooks Team
October 8, 2024

Good day, @MHildreth. I'll be helping you show the entries you entered today using the Search icon.

 

The first thing we'll do is pull up the the Transaction Detail by Account report  to see if the entries you entered today have been saved. Here's how:

 

  1. Go to Reports.
  2. Type the Transaction Detail by Account in the search field and click it.
  3. Click the Report period and choose Custom dates. Then, enter the date of when the transaction was created. Check out this article to learn how to filter report: Customize reports in QuickBooks Online.
  4. You can also go to the Filter section to specify the transaction you're looking for.

 

If the entries don't show, let's go to the Audit Log section to see what happened to them since all account activity will be reflected here. You can read this article for detailed steps: Use the audit log in QuickBooks Online.

 

However, if the entries are showing in both sections in QuickBooks and not in the Search icon, let's perform some basic troubleshooting steps. To start, open your account via incognito mode or a private window to avoid storing cache files that cause odd behavior.

Feel free to follow the shortcut keys below:

 

  • Google Chrome: press Ctrl + Shift + N
  • Mozilla Firefox: press Ctrl + Shift + P
  • Microsoft Edge: press Ctrl + Shift + N
  • Safari: press Command + Shift + N

 

After that, search for your entries there. If this works, clear the cache of your regular browser to eliminate piled-up data. If the issue persists, you can use another supported browser or device.

 

You may want to view your sales transactions status, open, and paid invoices on one page. Feel free to read this article: View sales transactions in QuickBooks Online.

 

Please let me know in the comment section if you have additional concerns about locating entries in QBO. I'll be happy to assist you. Have a good one!

MHildrethAuthor
November 1, 2024

still not working.

Sarah1
October 8, 2024

We still can not see transactions on "search"

RheaMaeHQuickBooks Team
QuickBooks Team
October 8, 2024

I appreciate you for chiming on this thread, Sarah. Allow me to join and provide information about the entries not showing up in the search function in QuickBooks Online (QBO).

 

To begin with, please ensure that you're logging into the correct company account. If everything checks out, I recommend contacting our support team. They have the expertise and tools to initiate a scree-sharing session, review your account, and investigate this matter further.

 

Here's how:

 

  1. Log in to your QBO account.
  2. Click (?) Help button at the top right corner.
  3. Go to the Search tab, then select Contact Us.
  4. Type a summary of your concern and click Continue.
  5. Choose a way to connect with us: select Start a Chat or Get a Callback.

 

To ensure we address your concern promptly, refer to this article for our support hours: Contact QuickBooks Desktop support.

 

Additionally, QBO offers various report types tailored to your business needs. Customizing these reports will help ensure you access the most relevant data. For more information on this process, refer to this article: Customize Reports In QuickBooks Online.

 

Please keep me updated on your progress regarding the search function issue. Feel free to comment below, and I’ll respond as soon as possible.

LaneDriver
October 8, 2024

I am having the exact same issue! I am glad to see it isn't just me. It is very frustrating to say the least. We rely heavily on being able to search for certain transactions. I hope they get this resolved soon!

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