Skip to main content

Get 50% OFF QuickBooks for 3 months*

Buy now
Switch to QuickBooks and 70% off for 3 Months
Talk to Sales: 877-683-3280
Hours
Mon - Fri, 5am - 6pm PST
Sat - Sun, 7am - 4pm PST
Product support & help
Need help signing in?
V
VFW81
June 28, 2025
Question

Error when modifying product tax category.

  • June 28, 2025
  • 1 reply
  • 4 views

Hello,

I'm trying to update the Sales Tax Category for several items in my Products and Services list. Each time I attempt to save, I receive this error message:

 

"We couldn't save your item. Something went wrong. Please try again later."

 

Here’s what I’ve already tried:

- Using an incognito/private browser window

- Switching to a different browser

- Confirming that my Sales Tax setup (agency, filing frequency, start date) is complete

- Testing with a new product (this works)

We recently enabled sales tax in our QuickBooks Online account and are in the process of categorizing bar and food items for tax reporting. Could you please help us resolve this issue or verify if there's a known system error affecting product updates?

1 reply

R
RusimyhrQuickBooks Team
QuickBooks Team
June 29, 2025

I appreciate the detailed steps you've already taken to troubleshoot, @VFW81. To assist you further, I’ll connect you with our Live Support team. They have all the necessary tools to securely access your account and determine the cause of the error.

 

Here's how to reach out to them:

 

1. Navigate to the Help menu.

2. Click the Search option and type contact support.

3. Choose the Contact Us tab at the bottom.

4. Follow the prompts, then choose a way to connect with us: Have us call you or Chat with us.

 

For more  information on the support hours of our QuickBooks Online (QBO) Live Support team, please refer to this article: Get help with QuickBooks products and services.

 

On top of that, I'm sharing this article to help you understand U.S. sales and use tax rules: Learn how QuickBooks Online calculates sales tax.

 

I'm also adding these articles about managing sales tax in QuickBooks. It contains topics to guide you through the process:

 

 

If you have any other questions or if there’s anything else you’ve noticed regarding this issue, please don’t hesitate to let us know. The Community page is available 24/7.

Need QuickBooks guidance?
Log in to access expert advice and community support instantly.
Terms & ConditionsAccessibility statement