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S
steamtec
September 28, 2024
Question

Estimate emails not going out

  • September 28, 2024
  • 1 reply
  • 14 views
My estimates are not going out to potential customers.  I was told engineers are on it, but that was five hours ago.

1 reply

J
JoanaCQuickBooks Team
QuickBooks Team
September 28, 2024

I'm happy to help find your invoices created today, @steamtec.

 

Sometimes, QBO may experience unexpected behaviors like being unable to send emails due to high memory usage caused by cache and browser cookies. In the meantime, I recommend using a private browsing window that doesn't store files. Browsers use cache and cookies to load web pages faster.

 

To open an incognito window, you can refer to these keyboard shortcuts:

 

  • Google Chrome: Press Crtl+Shift+P
  • Microsoft Edge & Mozilla Firefox: Crtl+Shift+N
  • Safari: Press Command+Shift+N

 

If you still have the same result, I suggest utilizing another supported browser. It can help us identify if the issue is specific to your current browser.

 

If you can now see the invoices you've created, consider returning to your regular browser and clearing its cache and cookies.

 

I also recommend reaching out to our support team so that they can include you in the list of affected users. Once fixed, you'll receive an email notification. Moreover, let me share this article to help you with invoices: Convert an estimate into an invoice in QuickBooks Online

.

Let me know if you still have questions about your invoices. Have a great day, and take care.

S
steamtecAuthor
September 28, 2024

I reached out to the support team yesterday, and was told over the phone it is a SITEWIDE issue, and I would be contacted when it was resolved.

Nevertheless, I tried the steps you mentioned and they did not work.  The email is still not going out.  Of course I can't talk to anybody because now it is the weekend.  I would expect a company like Quickbooks to care enough about its reputation to be working hastily to resolve this issue, which is recurring and costing not only myself but many other business owners.

I am going to lose out on a contract that pays the bills for my business, and I will hold Quickbooks accountable,, you can be sure.

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