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January 25, 2026
Question

Everytime I edit to enable account numbers, It tells me that my work cant be saved because someone did the work before me. How do I fix this?

  • January 25, 2026
  • 1 reply
  • 10 views
No text available

    1 reply

    January 26, 2026

    Hello there, Paige.

    This error occurs because another user saved changes to the account just before you did. To prevent account conflicts, have only one person edit the Chart of Accounts at a time. 

    To determine who made the changes and when, refer to the audit log. Follow these steps:
     

    1. Go to the Gear icon.
    2. Select Audit log.
    3. Use the Filter option to narrow results by User, Date, or Events.
    4. Apply to view the filtered audit records.
       

    If the audit log shows no changes, you can proceed to re-enable the account numbers. Before making updates, please refresh the page to ensure you’re working with the latest information.

    If you have any further questions or need assistance with QuickBooks, feel free to click the Reply button.

    January 27, 2026
    Hi, Paige.

    I just wanted to follow up to check if the resolution we provided helped resolve your issue.

    Please let us know if everything is now working as expected or if you’re still experiencing any problems.

    We’ll be glad to assist further if needed.