Question

forgot my PIN

Forum|Forum|5 years ago
March 14, 2021
5 replies
45 views

How do I get my [payroll PIN reset

QuickBooks Desktop

katherinejoyceO

Level 9

Hi claclair,

Thanks for asking the Community today. I'm here to guide you and help you out with resetting your payroll PIN.

You can fill out a PIN replacement request and fax it to the phone number on the form to receive a new PIN.

I've also got you an article with more insights on resolving PIN issues. If you find you are locked out, it'll be best to contact our Payroll Support team so we can help you unlock your account and reset the pin.

You can also chat with our QuickBooks team directly at this link: Chat with us online.

For future reference, you also want to change your PIN for processing direct deposit payroll.

I'll be around to help you more if you have additional questions. Have great weekends.

katherinejoyceO

Level 9

Hi @claclair,

Hope you’re doing great. I wanted to see how everything is going about the Payroll PIN reset concern you had yesterday. Was it resolved? Do you need any additional help or clarification?

If you do, just let me know. I’d be happy to help you at any time.

Looking forward to your reply. Have a pleasant day ahead!

J

jlwind78

need to reset my pin #

C

Candice14

Level 8

This post has been deleted.

Greetings, @Cpa-Raul.

Thanks for joining in on this thread. Let me point you in the right direction to reset your PIN.

If resetting your PIN yourself didn't work, I suggest contacting our Support Team for further assistance. Here's how:

Go to the Help menu.
Press the QuickBooks Desktop Help option.
Click the Contact Us hyperlink/button.
Give a brief description of the issue and hit Let's talk.
Scroll down and choose to Get a callback.

From there, you'll receive an estimated time of when they'll be in touch with you.

Keep us updated on how the call goes. We want to ensure that you're able to get this resolved. Have a great day!

R

Redtruck1

No one can seem to help me in getting my PIN reset! I have been transferred three times only to be told they cannot help me!!!! I have now wasted an hour. Super frustrated!!!

D

DRD 27

is there anyone there?

R

RhoiceW

QuickBooks Team

Thanks for joining the thread, DRD 27. Did you also forget your Payroll PIN? If so, I can help you reset it in QuickBooks.

If you're trying to reset the PIN for processing direct deposits, you'll need the Admin password for your company file. As this is needed when you go to reset your payroll service PIN in the Send Payroll Data window.

Also, when you create a new PIN, it needs to be 8 to 12 characters long and must have at least one letter and one number. Just a heads up, special characters aren't allowed.

Here's how to reset your PIN:

Log in to your QuickBooks Company file as Admin.
Go to Employees, then select Send Payroll Data.
In the Send/Receive Payroll Data page, click Send.
In the Payroll Service PIN window, select Forgot your PIN?
Enter the company file Admin password.
Select OK.
Create a new PIN and confirm it.
Click Submit.

For more details on Methods 2 and 3 for changing your PIN, you can check out this article: Change direct deposit PIN in QuickBooks Desktop Payroll.

If you're referring to something else, don't hesitate to reply to this thread. We'll be on the lookout for your reply, and we're here to help you.

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